Warranty Validity 

Warranty policy for all products of Xybguitars contain validity of  1-year (12 month) .

  • The validity begins from the date of receiving.
  • During validity period, replacement or repairing will be free if caused by quality issue.
  • During warranty validity, replacement or repairing will charged as its cost if caused by any mal-using or damaged by human.
  • For any replacement or repairing when expire, can be paid with discounted price. 
  • Intentionally damaging, burning or mal-treating, etc., will not be our responsibility.

Refunding Policy

We surely refund for bellowing.

  • For wrong delivered. That is you get what you didn’t order. 
  • For disabled quality.
  • For missed items, we will refund for missed ones.
  • Refunding will through the same  way you pay.
  • We will refund full amount, but if any charges by bank or third-party service, it is not our responsibility.
  • We will not refund for damages caused by international logistic.

Please note that refunding is always based on photos, videos besides words. And ” don’t like” is not a reason for refunding.

About Pricing

We are not running an online-shopping business. But more like a serious B2B supplier. This is a main reason that we don’t list our price online. However, pleas always feel free to ask for Price List .

We mainly focus on management of supply-chain. Which enables us to lower the cost to benefit you more.

As a supplier, we mainly earn profit from bulk order. That is, based on quantity instead of sacrificing of quality. Discount is also based on order quantity at one time.