We Are Here To Support
- How To Order?
It’s simple. Drop us an email with your interested items and favorite payment way.
Photos or detailed description is no need for our standard ones. Just tell us ITEM NUMBER and how many you want with an EXCEL file.
First you can drop us a mail or leave a message onsite for catalogs.
- What is MOQ?
As a wholesale supplier, our profit mainly count on quantity. Thus, our standard MOQ is US$1000.00 for whatever you purchase.
There’s exceptions for special situation like sampling. So also feel free to talk with us about your order.
- What is your acceptable payment?
We accept Paypal for small order.
For order more than US$2000.00, we prefer bank transfer.
Credit card is not acceptable for moment.
We don’t use Alipay because we don’t use Aliexpress or Alibaba platform. We compete with factories instead of retailers.
- How about warranty?
We have warranty policy that other factories may not give. Please refer to warranty and refunding policy.
- What is your lead-time?
Our standard lead-time is 3-5 working days. During this period, we will do inspection, packing and shipping arrangement.
However, we may also need to manufacture some items according to specific order. This may cause a longer lead-time. Please feel free to contact us for specific.
- Can I customize my products and how?
Yes, surely you can. We provide OEM for both guitars and parts.
We may not able to do customization for 10 or 20 items always, but we are glad to try our best to support small business.
Customization is normally in term of drawings, coming samples or very specific description. The more specific information , the easier and quicker work we can do.
Trail order or samples for test purpose are acceptable.