Q1. How to order guitars and accessories?
For regular requests of guitars, just let us know model number you are interested. For accessories, we need to confirm with pictures.
Q2. How to OEM or ODM?
Xybguitars provides OEM and ODM services.Following is what we do for you:
- For Logo or brand design and printing.
- Customize material configuration of guitar.
Types of Guitar Head
Types of Guitar Body
Material for option
Top: Eegelmann spruce / Sitica spruce / German spruce / Mahogny / Koa
Back&Side: Sapele / Mahogny / Palisander wood / Walnut / Rose wood / Ebony / Maple / Koa / Cocobolo
Fingerboard: Ebony / Rose wood
For decoration pattern, we can design according to your demands.
Production begins after official confirmation.
If custom parts, we can do in term of drawings or samples. All kinds of customization is accepted.
Q3. Do you have MOQ requirement?
We have MOQ requirement for parts. You can see detail at the bottom of product page.
We don’t have MOQ requirement for guitars.
But we do have discount policy based on quantity.
Q4. How about production lead time?
For guitars, the lead time is from 7 working days. Depends on if we have sufficient quantity of stock. For production, it is normally take 20 ~ 35 working days.
For hand crafted guitars,it may take as long as 6 month depends on specific requirement.
For parts, we normally need 3 to 7 working days to deliver.
Q5. What is your payment?
- T/T is a regular payment that we accept.
- We accept USD, Euro and Pound.
- For small amount, sample or trail order,you can pay through Western Union,Payoneer or our Paypal account: [email protected]
Q6. Can I get sample from you?
Yes, you can. And we have flexible sampling policy for a chance of better understanding between us.
Q7. What is your trade term?
We accept most of main terms in the world. Such as EXW,FOB,CIF,CFR,FCA,etc.
Q8. How do you deliver ordered items?
Cooperated with shipping agents, Xybguitars has established firm shipping network.
For detailed shipping, please refer to SHIPPING WAYS.
Q9. Will you present documents?
Yes, we will for sure.
We will issue draft invoice,packing list for your confirmation in advance.
The formal documents will be issued after confirmation but before shipping.
For sea-freight, please advise us if you need telegraphic released B/L or original sheet in advance.